Privacy Policy ald99 — Player Personal Data Protection

Ald99 collects player personal information only for legitimate purposes directly related to providing safe and responsible online wagering services. We adhere strictly to the principle of data minimisation — we only collect what is strictly necessary.

When you open an ald99 account, we collect the following information:

• Full name as stated in official identification documents
• Active email address for account communications
• Valid Malaysian mobile number
• Date of birth for age verification
• Encrypted passwords (ald99 never stores passwords in plain text)

To meet anti-money laundering (AML) compliance requirements and to protect your account security, ald99 may request additional documents such as a valid MyKad or passport copy, proof of current address (utility bill or bank statement), and payment account details used for deposits and withdrawals.

Ald99 automatically collects technical data when you use our platform, including:

• IP address and approximate geographic location
• Device type, operating system and web browser
• Session data including pages visited and time spent
• Transaction history and gaming activity on the platform
• Login records including date, time and location

Every piece of data ald99 collects has a clear and legitimate purpose. We do not use player data for any purpose unrelated to the provision and improvement of ald99 services. Below is a detailed breakdown of how player data is used:

Ald99 will not use your personal data to make automated decisions that materially affect your rights without appropriate human oversight. If you receive any unwanted marketing communications from ald99, you may unsubscribe at any time via the link provided in each email or by contacting our support team.

Ald99 does not sell, rent, or disclose player personal data to third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and permitted:

Ald99 partners with carefully selected third-party service providers to support platform operations, including licensed payment processors, identity verification service providers, customer support platforms, and secure cloud computing services. All providers are bound by strict data protection agreements and are only permitted to use your data for the specified service purposes.

Ald99 may disclose player information to relevant authorities when required by law, including for financial crime investigations, AML/CTF compliance, or valid court orders. In such cases, ald99 will disclose only the minimum information necessary and will notify players where permitted to do so.

Ald99 implements a comprehensive range of technical and organisational security measures to protect player personal data from unauthorised access, loss, alteration, or accidental disclosure.

While ald99 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. In the event of a data breach that may affect your rights or freedoms, ald99 will notify you and the relevant authorities within the timeframe required by applicable law.

The ald99 platform uses cookies and similar tracking technologies to enhance user experience, secure login sessions and understand how players interact with our platform.

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Helps ald99 understand which pages are visited most frequently and how players navigate the platform for improvement purposes.
• Functional Cookies: Saves your preferences such as language, display settings and favourite game selections for a more personalised experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of your account.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the ald99 platform. For more information on managing cookies in popular browsers, please refer to your browser's help section.

As an ald99 player and an individual protected by applicable data protection laws, you have the following rights regarding your personal data. ald99 is committed to helping you exercise these rights with ease and without undue obstacles.

• Right of Access: You have the right to request a copy of the personal data ald99 holds about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information in your records.
• Right to Erasure: In certain circumstances, you have the right to request that your personal data be deleted, subject to ald99's legal obligations.
• Right to Restriction of Processing: You have the right to request that ald99 restrict the processing of your data in certain situations as provided by law.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the ald99 privacy team via live chat or our support email. We will process your request within 30 business days.

Ald99 retains player personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. ald99's data retention policy is as follows:

• Active Account Data: Retained for as long as your account is active or as long as required for service delivery.
• Financial Transaction Data: Retained for a minimum of 7 years to comply with financial reporting and AML regulatory requirements.
• Security & Access Logs: Retained for 12 months for fraud detection and platform security purposes.
• KYC Documents: Retained for the period required by the relevant regulatory authority following account termination.
• Support Communication Data: Retained for 3 years for complaint resolution and service record purposes.

Once the retention period expires or data is no longer required, ald99 will securely dispose of or anonymise it in an irreversible manner. Our data deletion procedures comply with internationally recognised information security standards.

If you have any questions, concerns or complaints regarding this Privacy Policy or how ald99 handles your personal data, we encourage you to contact us directly. The ald99 privacy team is committed to addressing every enquiry seriously and within a reasonable timeframe.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the ald99 platform.
• Support Email: [email protected] — we aim to respond within 48 business hours.
• FAQ Page: Visit ald99 FAQ page for answers to privacy questions commonly asked by Malaysian players.